We had learned about 4 fundamental concepts in skilled negotiation after the break time which is BATNA, Reservation price, ZOPA, and value creation through trades. BATNA for Best Alternative to Negotiated Agreement that preferred course of action in the absence of deal. That’s mean, good BATNA – we have something to fall back; weak BATNA – we have less bargaining power. For example, when we had decided to study at Lim Kok Wing University, but so expensive, so our parents were not afforded it.

Then, the negotiation find the another place because of money problems. Second, for reservation price (walk away) is the least favourable point at which one will accept a deal. ZOPA is zone of possible agreement which is the set agreement that potentially satisfy both parties. Lastly, for value creation thru trades is negotiation can improve their positions by trading their values at their proposal. For example, each party will gets something it wants in return for something it values much. After the lecture had finished, we had given a group work to discuss about negotiation case between employee and employer.

We had choose Aznial as a representative from our group as employer to negotiated with Husna from other group as employee. Husna act as Ziana who requested to taking a 3 month leave of absence to take care her son that has bad performance on school. We were so enjoyed for their negotiated and sometimes laugh for Ziana character because she asked her boss to marry with her. Finally, Aznial as her boss agreed for her requested to taking a leave for 3 months but she still does her work at home and communicates with other staff or clients through internet.

Negotiation about 'Parents & Son' case

Group presentation about article that had been wrote

25 March 2010 – Today we had a lot of amazing knowledge, great, surprise session with En Faizal Kamal from UIA that teach us about NLP (Neuro Linguistic Programming) communication. This knowledge is new for me and me never known about this before. I was excited and happy. I have learned about subconscious and conscious mind, how to control it. Sometimes, our subconscious mind were think more to negative things but it will change to conscious if we good to handle it. Conscious mind which is control ourselves.
In this world, human have three categories which are bad people, deceived people and excellent people. Then, we also learned about what is importance of knowing how to manage our emotions which is:

a) Emotions affect how we think and act
b) Our emotions determine success and failure
c) Emotions more actions

· What is EMOTION?
a) E2 + motion
b) Energy flows where attention goes as directed by our intention

Other than that, I also learned NLP model, reframing in NLP. That’s mean, we just change our thinking in other frame to positive thinking, and it’s really works!!! Don’t use words ‘NO! , NO WAY! DON’T WANT! It is because it will influence our subconscious mind. Try to ‘cancel’ and ‘delete’ the negative things. He also gives us some tips how to changing emotions such as:

a) Know ourselves condition
b) Change our thinking
c) Change our phsicilogy
d) Move to other place
e) Take a deep breath
f) Muscle relaxing
g) Change our view
h) Give attention to another people

The loses people will always said ‘IMPOSIBBLE’, so that, they will meet with IMPOSIBBLE things.
The winner people will always think ‘POSITIVE’, so that they will success.
I also learned three types of people profiling which is:

a) Auditory: person who love to listen, talk, music. Their eye will straight when we talk with them
b) Visual : person who love to see, imagine. Their eye will look up while thinking when we talk with them
c) Kinaesthetic: person who love to touch. Their eye will look down while thinking when we talk with them
We must research and know first what their profiling types to give us easy to repo with them.

Besides that, I have also learned the powerful of words. He had give us group game like how to build the seven nails stable with each other and how to split the glass by using bulb of an electric lamp but the bulb is not broken. This game was so surprised and most of us were shocked the glass was split finally. It is because we all were intent in heart to give the glass broken and split. It’s so great!!! I was not believed at first time but after all this, I know it. Words are influence our energy and act.

In addition, he also teaches us the meditation that brings us in another world that we will felt so relax, cool and calm. So amazing!!! It was my first time experience. I had taken a chance to do treatment for my phobia. Alhamdulillah, its works!!!! He asked me to meet him again to treat me more because he know that I had a lot of problems and past experiences that disturb my mind now. I hope to see him again. This module is not enough just one day. It must have more extra time to learn this module because it’s related with our mind that can bring someone to success or failure in life.

26 March 2010 – Today we had session with En Khairul Najmi together with Miss Siti Nur Amira. Today module is about Communication Skills and Concepts. This module was actually in first week module but had been postponed to this day. Communication is divide into three which is 55% of body language, 38% for tone and only 7% for verbal. I do not know about these categories of communication before. Communication is deliver information between sender and receiver using suitable interference whether graphical, e-mail, telephone, face to face which is verbal or non-verbal.

We must know and research first what interference (language) and know our audience before we communicate. I was so enjoy listening about En.Najmi experiences in his life. It is so challenging and difficult to face but his success now. My spirit was increased to be successful woman in my life and work hard to help my family. He is strong men actually. I want to be like him. Insyallah....
He will be my idol.